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Where Artists and Lovers of Art Meet!


Frequently Asked Questions

For Buyers browsing our site and purchasing artwork.

For Buyers Browsing our site and purchasing artwork.

Once I place my order, how long will it take to arrive?

Original Artwork - If you purchase an original artwork the artist will pack and ship it. Expect arrival in around 5-7 business days. All deliveries must be signed for so please supply a delivery address that will be attended by you or someone you trust.

All other products - All of our products are printed on demand and will be ready to ship in 7 business days or less. Delivery time may vary between 1-3 days depending on your location but we will advise you of this when we receive your order.

How do I search your site for a specific style of image?

There are several ways to view the work and find the right style for you. Follow these instructions...

Will the artwork I receive be exactly the same as what I see on my screen?

Not a simple question to answer. It will if you are working with a properly calibrated monitor but may look different if you are not. Rest assured the colours have been approved by the creator of the image and are as close as humanly possible to the original artwork or as the photographer prepared it. We pride ourselves on always producing the highest quality printing with consistent colour.

Can I ship to a different address to my billing address?

Yes, you can. There will be that option during the check-out process.

How do I check my Order Status?

We will email you at each stage of the process to keep you aware of your order status.

What payment types do you offer?

You can pay by Visa, Mastercard, Amex, Diners or Paypal.

How do I exchange my order or refund if necessary?

If your order is damaged in transit or does not meet your satisfaction we are happy to offer a full refund if we are notified within 7 days of your order being received. Simply returning the product, without proper notification will not result in a refund.

I've changed my mind, how do I cancel my Order?

We try to be very efficient here and get your order underway as soon as possible. As all orders are printed especially for each client, then cancellations can only be accepted within 6 hours of placement. You can cancel your order within this time by signing in again and requesting a cancellation.

Where are your products made?

All of our products are produced at a our Brisbane office in Bowen Hills. Everything happens under the one roof!

There's an image I really like but it's not listed as available in the size or product that I want, can I get it?

All of our artists and photographers choose the sizes and products that best suit their images. If you have a special request, we would be happy to ask the artist for you, they usually say yes.

Why should I decorate my home with BuyArtNow?

Art House Reproductions has been working with Australian artists and photographers since 2001 reproducing their artworks and printing photographic images, creating awesome display products to decorate Australian homes. We love what we do, We help artists and photographers make more income from their work and we decorate your home with some amazing images.

What should I do if my artwork is damaged when it arrives?

As all artwork must be signed for, it's important that you notify the courier delivering the work that there is a problem and ensure that he makes a note in his system. You can accept the parcel once he has made this note. Then we ask that you take as many photos as you need of the damage to both the packaging and the product so we can use these images when claiming from the courier. Finally, contact us and give us all the details so we can arrange a replacement for you and make our claim from the courier.

What happens if I don't like my artwork when I receive it?

We offer a 7 day Satisfaction Guarantee. If you find that the artwork does not meet your expectations, simply contact us to tell us why and we will arrange for the product to be returned to us. Please see our Returns and Refund Policy.

How do I care for my new artwork?

Visit this page to see exactly how to care for the product you've purchased.

Meet the Artists

 

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